A boiler problem reported by a guest to Limefitt reception today received the level of attention that aligned to my expectation set back in 2004 when we bought the lodge.
Reception ( Katie) handed the 'first level' service request exceptionally well and then the maintenance guys diagnosed the problem. They called be to explain the problem and then handled the 'second level' activity by undertaking a minor repair.
I have written to Mark to pass on my thanks and compliments about the performance of Katie and Keith.
By the way I always accepted that third level support is the owner responsibility to call out a suitably qualified engineer. Andy will be checking the boiler tomorrow.
Are we returning to the customer service model of 2004?
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Limefitt POSITIVE
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Limefitt POSITIVE
by lakeland on Wed Sep 10, 2008 4:30 pm
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